MANAGING ORGANIZATIONAL CONFLICT IN A HEALTHCARE SETTING Syllabus
Course Learning Objectives
This course will prepare you to be able to do the following:
- • Distinguish between a variety of conflict management styles and identify their own preferred styles of conflict management.
- • Identify when to use one conflict management style over another.
- • Explain a tested model for negotiating differences and conflicts which emphasizes discovering of interests – ours and theirs – and the joint pursuit of mutual gain rather than excessive competitiveness and self absorption.
Conflict is inevitable in the increasingly complex operating environment of health care systems. Moreover, many interactions associated with health care delivery, from contracting with managed care groups to individual patient care, are a series of negotiations. Participants in this course will gain an enhanced understanding of various types of conflict and corresponding conflict management strategies. The course also introduces the elements of “interest-based negotiation”, and assists the participants in developing the skills used in this negotiation model. Specific topics to be discussed include: conflict diagnosis and conflict management strategies; discovering personal conflict handling styles; using negotiation as a conflict management tool; the elements of interest-based negotiation; assessing a negotiation; and tools for the negotiator.
iMPH students and anyone interested in this course.
Methods of Assessment
Grading Policy: Students taking this course for graduate academic credit will be evaluated based on a take-home exam.
Grading Restrictions: Letter grade
Students registering for this course for academic credit should not register for 312.664-666.
Academic Ethics Code
The code, discussed in the Policy and Procedure Memorandum for Students, March 31, 2002, will be adhered to in this class:
Students enrolled in the Bloomberg School of Public Health of The Johns Hopkins University assume an obligation to conduct themselves in a manner appropriate to the University's mission as an institution of higher education. A student is obligated to refrain from acts which he or she knows, or under the circumstances has reason to know, impair the academic integrity of the University. Violations of academic integrity include, but are not limited to: cheating; plagiarism; knowingly furnishing false information to any agent of the University for inclusion in the academic record; violation of the rights and welfare of animal or human subjects in research; and misconduct as a member of either School or University committees or recognized groups or organizations.
Disability Support Services
If you are a student with a documented disability who requires an academic accommodation, please contact Betty H. Addison in the Office of Student Life Services: firstname.lastname@example.org, 410-955-3034, or 2017 E. Monument Street.