CREATING AGREEMENT AND MANAGING CONFLICT IN A HEALTH CARE SETTING:DEVELOPMENT OF CORE SKILLS Syllabus
Course Learning ObjectivesThe goal of this course is to prepare the student-learners for transferring skills learned in this series to their professional practice. This will be accomplished through analysis and role play, and by practicing the skill of listening others’ stories and responding to them through appropriate inquiry and coaching, using frameworks that have been taught in this series, notably, interest based negotiation, and coaching for conciliation, problem solving, and conflict management. At the end of the course the student-learner will achieve the following: • Enhanced level of confidence in utilizing the frameworks and techniques of negotiation, conflict management and third party conciliation. • Experience in being both a receiver and a provider of coaching in which “real life” conflicts are assessed and problem solved by a group of peers.
Provides students with an opportunity to increase their proficiency in negotiation and conflict management techniques. Consists of a series of cases that engage the participants in negotiation, mediation, or conciliation processes. Students receive feedback on their skills and techniques presented in 312.664 and 312.665.
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Methods of Assessment
Grading Policy: Student evaluation based on class participation and a written case study due two weeks after course completion.
Grading Restrictions: Letter grade
312.664 and 312.665
Academic Ethics Code
The code, discussed in the Policy and Procedure Memorandum for Students, March 31, 2002, will be adhered to in this class:
Students enrolled in the Bloomberg School of Public Health of The Johns Hopkins University assume an obligation to conduct themselves in a manner appropriate to the University's mission as an institution of higher education. A student is obligated to refrain from acts which he or she knows, or under the circumstances has reason to know, impair the academic integrity of the University. Violations of academic integrity include, but are not limited to: cheating; plagiarism; knowingly furnishing false information to any agent of the University for inclusion in the academic record; violation of the rights and welfare of animal or human subjects in research; and misconduct as a member of either School or University committees or recognized groups or organizations.
Disability Support Services
If you are a student with a documented disability who requires an academic accommodation, please contact Betty H. Addison in the Office of Student Life Services: firstname.lastname@example.org, 410-955-3034, or 2017 E. Monument Street.